Order Cancellations:
- Request Timing: Customers may cancel their order within one hour of placement.
- Process: To cancel an order, send an email to support@imagicmobiles.com with the subject line “Cancel – order no.”
- Accepted Times: Cancellations are accepted only between 10:00 AM and 5:00 PM, Monday to Friday.
- Refund: Upon cancellation, customers will receive a 50% refund. The refund will be credited to the customer’s bank account within 7 to 14 working days. Please note that it may take up to 7 business days for the refund to reflect in the customer’s bank account.
Cancellation of Shipped Orders:
- Request Process: If the customer requests to cancel the order after it has been shipped, 70% of the order value will be deducted.
- Refund: The remaining 30% will be credited to the customer’s original payment source. The deduction covers material, labor charges, and packaging expenses incurred by the company.
Contact Information:
- For any questions or further assistance, please contact us at support@imagicmobiles.com
Return Policy
- We do not offer returns on any products. All sales are final.
By making a purchase, you agree to this Cancellation and Refund Policy. We reserve the right to amend this policy at any time. Please review this policy periodically for changes.